Overview

This Privacy Policy describes how Baltic Pine & European Timber ("Liemex", "we", "us") collects, uses, and safeguards your information when you use our website at liemex.com.au or contact us by phone or email.

This page provides general information for customers and website visitors. It is not legal advice. If you require legal guidance, please consult a qualified professional.

Data we collect

• Contact information you provide (for example: name, email address, phone, and message content) when you submit an enquiry.
• Order or quote details you send to us (for example: project specifications, timber species, quantities, or delivery preferences).
• Technical information collected automatically (for example: IP address, device/browser details, pages viewed) to help operate and secure our site.
• Cookie data and similar technologies; see Cookies below for details.

How we use data

• To respond to your enquiries, provide quotes, and deliver customer support.
• To operate, maintain, and improve our website and services.
• To comply with legal obligations and protect our rights and users.
• With your consent, for optional communications such as updates about products or trading hours.

Cookies

Cookies are small files stored on your device that help the site function and measure usage. You can control cookies via your browser settings. Disabling certain cookies may affect how the site works.

Analytics and embedded content

We may use basic analytics to understand how visitors use our site (for example, page views and traffic patterns). Some pages include third‑party embeds (for example, map embeds); these services may set their own cookies or collect usage information subject to their privacy policies.

Sharing

We do not sell your personal information. We may share information with service providers who help us operate our website and respond to enquiries (for example, website hosting, form processors, or email providers), subject to confidentiality obligations. We may also share information where required by law.

Data retention

We retain information for as long as necessary to respond to your enquiry, provide services, or meet legal and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de‑identify it.

Security

We use reasonable technical and organizational measures to protect information we process. No method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To make a request, please contact us using the details below.

Contact

If you have questions about this policy or your information, contact us:

• Email: admin@liemex.com.au
• Phone: (08) 8444 1800
• Address: 1 Bedford Street, Port Adelaide, SA 5015

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we post changes, we will update the “Last updated” date above.